FAQ

What are your payment methods?

We accept PayPal payments, Visa, MasterCard, Discover and American Express credit card payments. 

How can I contact you?

If you have any questions, concerns, comments or just want to chat, send us an email at [email protected].

How soon will I receive my order?

We offer free shipping for all domestic orders to Hong Kong addresses. We offer standard Air Mail at a flat rate of HKD $120 for China and flat rate of HKD $175 for everywhere else in the world. Once your package has been shipped, we will provide you with a tracking number for your package that can be tracked online. Unfortunately international orders cannot be tracked. Orders shipped to Hong Kong addresses will arrive the next business day from the date your order has been shipped.

Business days exclude Saturdays, Sundays, Public Holidays, the days when Black Rainstorm Warning issued or Tropical Cyclone Warning Signal No. 8 or above is hoisted.

Please see our Shipping Info page for more information and more details regarding international shipping.

I need to change something on my order. How can I do that?

If you want to change your order, please email us at [email protected] immediately. We usually process orders as soon as possible but we may be able to change your order if you contact us a few hours after making your order.

I'm not sure about my size or I have a question about fitting. What can I do?

Please see our Size Guide page for general information on sizing and also read the description on each product page. If you're still unsure or have any specific questions about fitting or measurements, email us at [email protected] - we'd love to help!

I'm not satisfied with my item or I want to exchange my item for a different size, how do I do this?

Please see our Returns/Exchange page for all information regarding returns, refunds and exchanges.

Why didn't I receive an order confirmation email? 

Once you've made an order, you should receive an email sent to the email address you used to make your order. If for some reason you didn't receive an email, check your spam folder and add [email protected] to your safe sender list.

Please email us at [email protected] if you do not receive an order confirmation email within 24 hours after making your order.

How soon will my order be shipped?

We usually try to process orders from Monday through Friday and ship within 48 hours of placement. For orders made on Saturdays, Sundays, Public Holidays and days when Black Rainstorm Warning is issued or Tropical Cyclone Warning Signal No. 8 or above is hoisted, shipments will be arranged on the next business day. 

Please see our Shipping Info page for more information.

Is my payment information safe?

Your security and privacy is very important to us. We use PayPal as our payment and credit card payment method as it is highly secure. PayPal uses industry-leading technology (such as SSL) to keep your information safe.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

For more information - www.paypal.com/hk/webapps/mpp/paypal-safety-and-security